Privacy Policy

Read Privacy Policy prior to 1/1/2023

Effective January 1, 2023

TVI, Inc. d/b/a Savers and its affiliates Value Village Stores, Savers Recycling, Inc., Value Village Canada, Inc., Value Village Recycling, ULC, Savers Australia Pty Ltd, and 2nd Ave., LLC (“Savers”) have created this Privacy Policy in compliance with applicable law and in order to demonstrate our firm commitment to privacy. This Privacy Policy describes how Savers collects, uses, discloses, transfers, stores, retains or otherwise processes your information when you (whether in your individual or business capacity) access or use, in any manner, any content, products, services or related activities (collectively “Services”), including through the Internet domain(s) owned or operated by Savers, which include but are not limited to:

We refer to the above websites and all related websites as “sites” and to each of them as a “site.” When we refer to “we,” “us,” or “our,” we mean Savers, or the specific division, subsidiary, or affiliate that operates a site, provides its content, or processes information received through it, each as appropriate and applicable. When we refer to “you” or “your,” we mean the person accessing the site. If the person accessing the site does so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.

This Privacy Policy applies to your use of our Services and sites operated in the United States, Canada and Australia, and covers information collected in connection with your access to and use of our Services and sites in those countries, including those Services provided through our sites and/or online. Please read this Privacy Policy carefully. By continuing to interact with our Services and sites, you are consenting to the practices described in this Privacy Policy.

OUR PRIVACY POLICY INCLUDES:

This Privacy Policy is supplimented by our:

GENERAL DISCLOSURES

Each of the sites is hosted in the United States. If you are visiting the sites from Canada or another country outside of the United States, please note that by providing your information it is being transferred to, stored or processed in the United States and other countries, where our data center and servers are located and operated. This section sets forth the general privacy policy for the United States. Depending on your state or country of residence, applicable privacy laws may provide you the ability to request access to, correction of or deletion of your information, as further outlined below. If you are from Canada or Australia, please see the provisions under our CANADA AND AUSTRALIA PRIVACY POLICY. If you are outside the United States and do not wish to allow the transfer of your personal information to the United States, you should not use these sites and you should opt-out of the collection of cookies. View our Cookies Policy.

We take your privacy and the protection of your personal information seriously. We will only store, process and disclose your personal information in accordance with applicable law. We will make it clear when we collect personal information and will explain what we intend to do with it. We do our best to protect your privacy through the appropriate use of information security measures.

WHAT INFORMATION WE COLLECT

We collect a variety of different kinds of personal information from a variety of different individuals. What information we collect and the purposes for which it is collected will depend on the context of how you use our sites or Services. Therefore, just because this Privacy Policy lists a particular data collection practice does not mean that we have necessarily collected that data from you. Instead, please review the applicable disclosures below to learn about how we may have collected personal information from you depending on how you have interacted with us.

  1. Information You Provide To Us Directly

    When You Purchase Products From Us. We may collect, use, store and transfer different kinds of personal information about you when you purchase products from us. We have grouped this personal information together as follows:

    Information Collected Examples Purpose of Collection
    Financial Information

    The information we collect may include:

    • bank account information

    • payment card details

    We may collect this information in order to process or record payment transactions or money transfers

    When You Participate In Our Loyalty and Fundraising Programs and Promotions. The following examples are provided to help you better understand the information we may collect through your membership in our Super Savers Club® customer loyalty program, our 2nd Ave. customer loyalty program, participation in our FUNDrive fundraising platform, or your participation in other promotions and store events and interactions with our social media accounts. We have grouped this personal information together as follows:

    Information Collected Examples Purpose of Collection
    Identifier Information

    The information we collect may include:

    • first name, middle initial, and last name

    • date of birth

    • personal mailing address

    • email address

    • telephone number

    • household ID

    • gender

    • username or similar identifier

    • loyalty ID

    We may collect this information in order to:

    • track and award rewards through our loyalty programs

    • track and display your historical transaction information

    • schedule fundraising events in our FUNDrive program

    • deliver the information and support you request

    • contact you to resolve disputes and provide assistance with our Services

    • send you information we think you may find useful or which you have requested from us about our Services

    • manage your account preferences, establish your profile and registration information

    • verifying your identity

    • marketing of our Services, events, research and products

    • communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys and/or rewards offered by us and select partners

    • enforce our Terms of Service or other applicable agreements or policies

    Financial Information

    The information we collect may include:

    • bank account information

    • payment card details

    We may collect this information in order to process or record payment transactions or money transfers

    Commercial Information

    The information we collect may include:

    • details about the products and services you have purchased from us

    • corresponding transactions

    • store locations you have patronized

    We may collect this information in order to:

    • track and display your historical transaction information

    • measure, track and analyze trends and usage in connection with your use or the performance of our Services

    • develop new products and services
    Profile Information

    The information we collect may include:

    • account preferences

    • preferences in receiving marketing from us and our third parties

    • communication preferences

    We may collect this information in order to:

    • provide you with the Savers products and features you choose to use

    • improve, personalize, and facilitate your use of our Services

    • manage your account preferences, establish your profile and registration information

    When Access and Navigate Our Sites. The following examples are provided to help you better understand the information we may collect when you browse our sites. We have grouped this personal information together as follows:

    Information Collected Examples Purpose of Collection
    Identifier Information

    The information we collect may include:

    • internet protocol (IP) address

    • username and password

    We may collect this information in order to:

    • delivering the information and support you request

    • manage your account preferences, establish your profile and registration information

    • enforce our Terms of Service or other applicable agreements or policies

    Internet and Other Electronic Network Activity Information

    The information we collect may include:

    • time zone setting and location (geocodes)

    • auth0 logs

    • pages visited

    • pages viewed

    • events and page loads

    • browser plug-in types and versions

    • device type

    • usage statistics about your interaction with Savers' sites

    • operating system and platform and other technology on the devices you use to access the site

    We may collect this information in order to:

    • review and analyze user browser and wireless device technical information

    • review user activity across sites to analyze trends, user traffic and usage information to determine the performance of content, research reports or events

    • analyze trends and user traffic, track purchases and usage information

    • enforcing our Terms of Service or other applicable agreements or policies

    • develop new products and Services
    Geolocation Information

    The information we collect may include your geolocation data

    We may collect this information in order to measure, track and analyze trends and usage in connection with your use or the performance of our Services

    Profile Information

    The information we collect may include your account preferences

    We may collect this information in order to:

    • provide you with the Savers products and features you choose to use

    • improve, personalize and facilitate your use of our Services

    • manage your account preferences, establish your profile and registration information

    Please note that your Internet and Other Electronic Network Activity Information, which may be linked to your personal information, is collected through the use of server logs and tracking technologies, including: (i) cookies, which are small pieces of code that websites send to your computer or wireless device to uniquely identify your browser or mobile device or to store information in your browser setting; and (ii) web beacons, which are small objects that allow us to measure the actions of visitors using the Savers’ sites. For more detailed information regarding how we use cookies and other technology, please review the additional information in our Cookies Policy.

    When You Act as Our Vendor or Supplier.If you are a vendor who is an individual or sole proprietorship, we may collect and store personal information about you. We have grouped this personal information together as follows:

    Information Collected Examples Purpose of Collection
    Identity Information

    The information we collect may include:

    • first name, middle initial and last name

    • email address

    • telephone number

    We may collect this information in order to:

    • facilitate business transactions with you or your company

    • complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process

    • enforcing our applicable agreements or policies
    Sensitive Information

    The information we collect may include your Tax Identification number or Social Security number

    We may collect this information in order to:

    • facilitate business transactions with you or your company

    • complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process

    • enforcing applicable agreements or policies

  2. Information Received Through Third-Party Platforms

    When possible, we collect personal information directly from you. However, in the course of administering the sites, we may collect personal information about you from another source. You may access our sites through third-party platforms, such as Facebook. If you use our sites on or through a third-party platform, including via any mobile and/or other Internet connected devices or click on third-party links, the collection, use, and disclosure of your information and your use of the sites will also be subject to the privacy policies and other terms of such third parties or third-party platforms. You should review such privacy policies, terms and other agreements.

  3. Deidentified and Aggregated Information

    We may process your personal information into aggregated, anonymized or de-identified form for any purpose. Aggregated, anonymized or de-identified information is information that can no longer reasonably identify a specific individual and is no longer “personal information.” We will only maintain and use this type of information in deidentified form, and we will not attempt to reidentify this information, except for the purposes of validating our deidentification process.

WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION

  1. We Do Not Sell Your Information

    We do not sell your personal information to third parties, and we also do not allow the third parties with whom we share your personal information to sell it. Savers does not collect or sell the personal information of minors under sixteen (16) years of age.

  2. When And How We May Disclose Your Information

    In the course of our business we may disclose your Financial Information; Identifier Information; Commercial Information; Profile Information; Internet and Other Electronic Network Activity Information; Geolocation Information; Profile Information and Sensitive Information with others. We will only disclose your information with the following service providers or other external entities under the circumstances described below and solely to the extent that it is necessary to accomplish the goal and purpose of the disclosure. Therefore, we may disclose your personal information:

    • To our database hosting vendors. Like many organizations, we utilize cloud databases to host our data, including your personal information, so that we can effectively and safely operate the sites and perform our Services.

    • To our auditors. We may be subject to audits from a number of entities as well as due to our own internal auditing policies. In order to accomplish an effective audit, we must provide information, which may include your personal information, to external auditors. We always ensure that your information is safely disclosed and stored and that auditors can only use your information for the purposes of completing an audit.

    • To our organizational service providers. We may utilize a variety of service providers to facilitate our performance of the Services. These service providers include our: payment processing, data analysis, marketing services, advertising services (including but not limited to retargeted advertising), e-mail and hosting services, and customer services and support.

    • To individuals or entities you authorize. We may disclose your personal information to individuals or entities at your direction.

    • Our affiliates. We may share your personal information with our affiliates for the purposes of administering our business and providing our Services.

    • In corporate transactions. We may share all or part of your personal information with other entities in connection with the sale, assignment, merger or other transfer of all or a portion of our organization or assets to such entities (including due to a sale in connection with a bankruptcy). We will require any such purchaser, assignee or other successor organization to honor the terms of this Policy.

    • For legal purposes. We may disclose all or part of your personal information to courts, litigants, regulators, arbitrators, administrative bodies or law enforcement when we have reason to believe that disclosing this information is necessary to resolve actual or suspected claims. We may also disclose your personal information in order to identify, contact or bring legal action against someone who may be violating any agreement with us, or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of the sites, or anyone else that could be harmed by such activities. We may disclose information in response to a subpoena, search warrant, in connection with judicial proceedings, or pursuant to court orders, legal process or other law enforcement measures. We may disclose or access personal information when we believe in good faith that the law requires it, to establish our legal rights or to defend against legal claims.

ANALYTICS

We may service providers to provide site metrics and other analytics services. These service providers may use cookies, web beacons and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our sites and Services, webpages viewed, time spent on webpages, links clicked and conversion information (e.g., transactions entered into). This information may be used by Savers and service providers on behalf of Savers to analyze and track usage of our sites and Services, to determine the popularity of certain content and to better understand how you use our sites and Services. The service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their use and collection of your information.

For instance, information collected through Google Analytics is shared with Google and its partners who may combine it with other information you provided to them, or they collected from your use of their services. This information is stored in Google’s servers according to their privacy practices.

This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons or other tracking technologies, which are covered by such third-parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third-parties to learn about their privacy practices. For more information about targeted advertising specifically, please visit http://www.aboutads.info/choices.

LINKING SITES

The sites contain links to other websites. Savers is not responsible for the privacy practices or the content of such websites, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or "powered by" or "in cooperation with" relationships). We do not share information we gather with other websites or any other entities or individuals unless such sharing is disclosed to you in advance through this Privacy Policy. Other linked websites, however, may collect personal information from you that is not subject to our control. To ensure protection of your privacy, always review the privacy policy of the websites you may visit by linking from the sites. Please note that this Privacy Policy applies only to our sites, and not to other companies' or organizations' websites to which we link.

SOCIAL MEDIA

We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content. We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed. You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing. If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information. Savers is not responsible for how these third-party websites may use information collected from or about you.

Further, our sites may include social media features, such as the Facebook Like button. Our integration of these features may allow third-party social media to collect certain information, such as your IP address and which page(s) you are visiting when using our sites and Services, and to set a cookie to enable that feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.

HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our record management policy. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.

MARKETING AND PROMOTIONAL COMMUNICATIONS

You may opt-out of receiving marketing and promotional messages from Savers, if those messages are powered by Savers, by following the instructions in those messages. If you decide to opt-out, you will still receive non-promotional communications relevant to your use of our Services.

The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 16. If you are under the age of 16, please do not supply any personal information through the sites. If you are under the age of 16 and have already provided personal information through the sites, please have your parent or guardian contact us immediately using the information provided under Contact Us so that we can remove such information from our files.

SECURITY

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, no online or computer environment is 100% secure, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please feel free to contact us directly using the information provided under Contact Us. To ensure that our employees comply with our privacy policies, we have developed a training program that provides all employees who work with consumer data with the tools and knowledge to protect your personal information in all aspects of their work. Any employee who violates our privacy policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

U.S. DATA SUBJECT RIGHTS

There are a number of U.S. states that provide specific consumer rights to residents of those jurisdictions regarding personal information. This section of the Privacy Policy describes the rights available to those individuals who are entitled to them. For more information, or to request to exercise your data rights, please use the information provided under Contact Us.

Not all individuals about whom we possess information will have access to these rights and we may not be able to provide these rights to everyone due to legal and jurisdictional limitations. We may not be able to comply with your request for a number of reasons, including:

If any of the above reasons apply, we will let you know in our response to your request. You may initiate a complaint by sending us a message by following the instructions provided under Contact Us.

Note that we may be required to gather additional information from you in order to process your request. We will only use this information in the context of evaluating and responding to your request. If you fail or refuse to provide the necessary information, we may not be able to process your request.

This section contains the following U.S. state specific disclosures :

  1. California
  2. Nevada
  3. Virginia

  1. CALIFORNIA

    The California Consumer Privacy Act (“CCPA”) provides the residents of California with the right to request the data rights as described in this section. For more information, or if you have questions, you can contact us using the information provided under Contact Us.

    Once we receive your request to exercise a right, we will confirm receipt and begin to evaluate, and if appropriate, process the request. We may require that you provide additional information to confirm your identity, including providing us with at least two or more pieces of personal information to match against personal information that we currently maintain about you. We reserve the right to reject your request if we are unable to verify your identity to a sufficiently high level of certainty. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by Savers for our files.

    If we reject a request for any reason, we will inform you of the basis of the rejection.

    Right to Know: California residents have the right to know what personal information Savers has collected about them, including the categories of personal information, the categories of sources from which the personal information is collected in the past 12 months, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom Savers discloses personal information, and the specific pieces of personal information Savers has collected about them.

    The categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for which we collect personal information and the categories of third parties to whom we disclose personal information are found in the general Policy under the appropriate sections:

    California residents have a right to know if we are “selling” or “sharing” their personal information, what categories of personal information are “sold” or “shared,” and to whom. We do not “sell” the personal information of California residents, including of those under the age of 16, as that term is defined by California law:

    • “Sell,” “selling,” “sale,” or “sold,” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information to another business or a third party for monetary or other valuable consideration.

    We may “share” limited personal information of California residents, as that term is defined by California law:

    • “Share,” “shared,” or “sharing,” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged.

    We do not share personal information of California residents under the age of 16, as that term is defined above.

    If you are a California resident and would like to request to know the specific pieces of personal information that Savers collected, used and disclosed about you in the past 12 months, please contact us using the information provided under Contact Us. You may further request to know the specific pieces of personal information collected by Savers beyond 12 months into the past, but note that this additional time frame only applies to personal information collected by Savers after January 1, 2022, and Savers may have deleted your personal information in accordance with our data retention policy.

    To verify any request to know specific pieces of personal information, you may be required to provide identity verification information. Failure to do so could result in Savers’ inability to comply with your request.

    Right to Delete: California residents have the right to request the deletion of their personal information maintained by Savers.

    California residents have the right to request that Savers delete the personal information that we maintain about them. We will make every effort to comply with California residents’ requests to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted. If you are a California resident and would like to request the deletion of your personal information, please contact us using the information provided under Contact Us. To verify any request to delete personal information, you may be required to provide identity verification information. Failure to do so could result in Savers’ inability to comply with your request.

    Right to Correct: California residents have the right to request that a business correct inaccurate personal information about them.

    California residents have the right to request that a business correct inaccurate personal information maintained by the business about them. If you are a California resident and would like to request the correction of your inaccurate personal information, please contact us using the information provided under Contact Us. To verify any request to correct, you may be required to provide identity verification information. Failure to do so could result in Savers’ inability to comply with your request.

    You may be required to provide documentation to support your assertion that your personal information as maintained by Savers is incorrect. If you fail to provide this documentation, your request may be rejected. We reserve the right to delete your inaccurate personal information instead of correcting it, if permitted by the CCPA.

    Right to Non-Discrimination: California residents have the right to not be discriminated against due to the exercise of their privacy rights under the CCPA.

    California residents have the right to be free from discriminatory treatment by Savers for the exercise of their privacy rights. However, the exercise of certain privacy rights by California residents may make it so that we are no longer able to provide those residents with certain services or communications. For example, if, at the request of a California resident, Savers deletes all of the California resident’s personal information that it maintains, Savers will no longer be able to send communications to that resident.

    Right to Opt-Out: California residents have the right to opt-out of the “sale” or “sharing” of their personal information.

    California residents can request that a business stop “selling” or “sharing” their personal information. As stated above, we do not “sell” your personal information. Therefore, we do not offer a way to opt-out of the “sale” of personal information and neither do we look for or process any online browser preference or opt-out signals that purport to opt-out of the “selling” of personal information. We may share your email address in hashed form with Meta (Facebook) for targeted advertising purposes. You may opt out of this practice by following the instructions in the Contact Us section below.

    Right to Limit Use and Disclosure of Sensitive Personal Information: California residents have the right to direct a business to limit its use and disclosure of their “sensitive” personal information.

    California residents can request that a business limit its use or disclosure of their “sensitive” personal information to that use or disclosure which is necessary to perform the services or provide the goods reasonably expected by an average consumer, or to those uses or disclosures otherwise authorized by California law in CCPA regulation § 7027(m).

    However, we do not use or disclose your “sensitive” personal information for any purpose other than for the specific purposes described under the CCPA regulation § 7027(m) and always in a manner reasonably necessary and proportionate for these permitted purposes. For information on how we use or disclose your “sensitive” personal information, please see the applicable disclosures in the section titled: What Information We Collect From You And For What Purposes.

    Right to Make Requests Through an Authorized Agent: California residents can designate an authorized agent to make a request under the CCPA on their behalf.

    California residents can designate an authorized agent to make requests under the CCPA on their behalf relating to the residents’ personal information. Only you as a California resident, or a person you have designated in writing as your authorized agent, may make a consumer request related to your personal information.

    If you wish to have an authorized agent make a verifiable consumer request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your authorized agent, such as a power of attorney pursuant to California Probate Code sections 4000 to 4465. We will still require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we have collected personal information.

    We can deny any request made by a purported authorized agent who does not submit proof that they has been authorized by the California resident to act on the California resident’s behalf. For more information on submitting a request on behalf of a California resident as an authorized agent, you can contact us using the information provided under Contact Us.

    Notice of Financial Incentives: California residents are entitled to certain information about Savers’ financial incentive programs.

    Savers may collect personal information about you when you voluntarily join the Super Savers Club® customer loyalty program. By joining Super Savers Club, you receive:

    • One point for every eligible dollar spent in our stores

    • One Hundred points equals one reward. Each Reward is good for 20% off a future purchase of up to $100 and is valid for 90 days

    • Exclusive email offers like special promotions, events and exclusive coupon offers

    • Birthday coupons

    Under the CCPA, Super Savers Club is considered a Financial Incentive Program. To provide you with the incentives described above, we use personal information about you including your name, phone number, email address, purchase history, birthdate, etc. to identify you as a member of the program and provide you with relevant messaging, experiences, and deals.

    The types of information we collect include:

    • first name, last name, date of birth

    • personal mailing address, email address, telephone number

    • details about the products and services you have purchased from us and the corresponding transactions, including the store in which the purchase occurred

    • your password and communication preferences

    We may use this information for several purposes, including providing, improving, and developing our services, communicating with you about our services, protecting our services, maintaining a trusted environment, and advertising and marketing. We do not sell your personal information.

    We incur a variety of expenses related to the Super Savers Club program. We make this investment so that we can offer the kinds of benefits our members enjoy. Expenses associated with the program include the discounts earned on purchases when using your Super Savers Club account, exclusive coupons, and special sales for members only, and the birthday discount, offered to members who provide the day and month of their birthday in their Super Savers Club account. The expenses associated with the Super Savers Club program incentives will vary as it is dependent on each member’s engagement with the loyalty program, including the amount that you spend using your Super Savers Club account and the frequency that you use the discounts and coupons we offer. On average, active U.S. members of the Super Savers Club program save up to $32.91 more per year than nonmembers.

    The estimated average value that Savers receives from each Super Savers Club program member’s data is $3.42 per sales transaction, representing the difference between the product margins for purchases by members versus those by nonmembers minus the expenses related to the collection and retention of this data. The sale and discount incentives in the Super Savers Club program are reasonably related to the value of the data you provide because that data helps drive additional customer sales and revenue, which informs us on the types of incentives to offer members in the program.

    You may withdraw from Super Savers Club by emailing customercare@savers.com. For Super Savers Club program members, cancellation of your membership will invalidate any unused Rewards. For details on Super Savers Club, visit https://www.savers.com/super-savers/program-terms

    Do Not Track (“DNT”): DNT is an optional browser setting that allows you to express your preferences regarding tracking across websites. Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to this signal. We do not have a mechanism in place to respond to DNT signals. Instead, in addition to publicly available third-party tools, we offer you the choices described in this Privacy Policy to manage the collection and use of information about you.

  2. NEVADA

    Nevada law provides Nevada residents the ability to opt-out of the sale of their personal information. However, we do not sell the personal information of Nevada residents as described by Nevada law.

  3. VIRGINIA

    The Virginia Consumer Data Protection Act (“VCDPA”) provides the residents of Virginia with the right to request the data rights as described in this section. For more information, or if you have questions, you can contact us using the information provided under Contact Us.

    Once we receive your request to exercise a data right, we will confirm receipt and begin to evaluate, and if appropriate, process the request. We may require that you provide additional information to confirm your identity, including providing us with at least two or more pieces of personal information to match against personal information about you that we may maintain about you. We reserve the right to reject your request if we are unable to verify your identity to a sufficiently high level of certainty. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by Savers for our files.

    If we reject a request for any reason, we will inform you of the basis for the rejection. If you disagree with our decision to reject your request, you have the right to appeal our refusal within a reasonable period of time. If you wish to appeal, please clearly and plainly describe your basis of disagreement with our decision by responding through the same means by which we communicated our refusal or by submitting your appeal through the information provided under Contact Us. We will review your appeal and either change our decision or reject it, and in either case, we will provide a written explanation of the reason for the decision. This decision will be final. However, you have the right to submit a complaint to the Virginia Attorney General through the means described here.

    Right to Confirmation and Access: Virginia residents have the right to confirm whether or not a business is processing their personal information and to access such personal information.

    The general categories of personal information that we collect and disclose about Virginia residents are listed in the general Policy under the appropriate sections:

    If you are a Virginia resident and would like to request to access the personal information that Savers collects, uses and discloses about you, please contact us using the information provided under Contact Us.

    To authenticate any request to access personal information, you may be required to provide authentication information. Failure to do so could result in Savers’ inability to comply with your request.

    Right to Correct: Virginia residents have the right to request that a business correct inaccurate personal information that the business maintains, taking into account the nature of the personal information and the purposes of the processing of the personal information.

    If you are a Virginia resident and would like to request correction of the personal information that we hold about you, please contact us using the information provided under Contact Us. To authenticate any request to correct personal information, you may be required to provide authentication information. Failure to do so could result in Savers’ inability to comply with your request.

    Right to Delete: Virginia residents have the right to request that a business delete the personal information that the business maintains about them.

    We will make every effort to comply with Virginia residents’ requests to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted.

    If you are a Virginia resident and would like to request the deletion of your personal information, please contact us using the information provided under Contact Us. To authenticate any request to delete personal information, you will be required to provide the information requested. Failure to do so could result in Savers’ inability to comply with your request.

    Right to Portability: Virginia residents have the right to request to receive their personal information that they have provided to a business in a portable and readily usable format.

    Virginia residents have the right to request that they receive the personal information that they have provided to Savers in a portable and, to the extent technically feasible, readily usable format that allows the resident to transmit the personal information to another entity without hindrance, in cases where Savers’ processing of personal information is carried out by automated means.

    If you are a Virginia resident and would like to request to receive the personal information that you have provided to us in a portable and, to the extent technically feasible, readily usable format, please contact us using the information provided under Contact Us.

    Right to Opt-Out of Targeted Advertising: Virginia residents have the right to request to opt out of the processing of personal information by a business for purposes of targeted advertising.

    Under Virginia law, “targeted advertising” generally means displaying advertisements where the advertisement is selected based on personal information obtained from your activities over time and across non-Savers sites or online applications to predict your preferences or interests. However, we do not engage in targeted advertising of Virginia residents, as that term is defined by Virginia law.

    Right to Opt-Out of Sale: Virginia residents have the right to request to opt out of the sale of their personal information.

    Under Virginia law, “selling” personal information generally means the exchange of personal information for monetary consideration to a third party. However, we do not “sell” the personal information of Virginia residents, as that term is defined by Virginia law.

    Right to Opt-Out of Profiling: Virginia residents have the right to request to opt out of any profiling that produce legal or similarly significant effects concerning them.

    Under Virginia law, “profiling” generally means any automated processing performed on your personal information to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.

    However, we do not “profile” Virginia residents, as that term is defined by Virginia law.

    CCPA METRICS:

    Below are metrics for access, delete and do not sell my personal information requests submitted by California residents pursuant to CCPA that Savers received, fulfilled (in whole or in part), and denied between January 1, 2021 and December 31, 2021.

    Access Requests: 0

    Delete Requests: 3

    Opt-Out Requests: 0

    Requests to Limit: 0

    Do Not Sell Requests: n/a since we did not “sell’ as that term is defined under CCPA.

    Median Number of Days to Respond: 43

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be revised from time to time as we add new features and Services, as laws change and as industry privacy and security best practices evolve. We display an effective date on this Privacy Policy at the top of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any material change to this Privacy Policy regarding use or disclosure of personal information, we will provide notice on our sites. Changes will apply to information collected after the change is effective. Please check this Privacy Policy periodically for changes. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. Your use of the sites constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised Privacy Policy, please exit the sites immediately. If you have any questions about this Privacy Policy, the practices of the sites or your dealings with the sites, you can contact us by using the information provided under Contact Us.

CONTACT US

Please contact Savers with any questions or to inquire about or submit a request relating to data rights, you can contact us by:

Employees, former employees or job applicants residing in California may inquire about or submit a request relating to their data rights by contacting us at:

If you have any questions or concerns regarding our Privacy Policy, or if you believe our Privacy Policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with Savers using the contact information listed above, and we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.

CANADA AND AUSTRALIA PRIVACY POLICY

The above general Policy still applies to those individuals who reside in Canada or Australia or who have had personal information collected by Savers or its agents in Canada or Australia. However, due to various international regulations, those individuals may be entitled to additional disclosures and rights. This Canada and Australia Privacy Policy (the “Canada/Australia Policy”) supplements the general Privacy Policy, but where the provisions of the Privacy Policy and this Canada/Australia Policy cannot be construed consistently, this Canada/Australia Policy will govern.

Please note that by visiting the sites or by having personal information collected by Savers, your personal information is being stored or processed in the United States where our data center and servers are located and operated. The United States may not have privacy laws that are as strong or comprehensive as the privacy laws in your own country. Your personal information may also be stored in a multi-tenant cloud environment hosted by our service providers.

Depending on your country of residence, you may have data rights as provided by various laws, regulations and codes, which can include the Canadian Personal Information Protection and Electronic Documents Act and the Australian Privacy Act 1988, among others. An interactive map showing the various privacy and protection laws around the world can be found here.

THIS CANADA/AUSTRALIA POLICY APPLIES TO ALL PERSONAL INFORMATION ABOUT YOU THAT WE COLLECT, HOLD, USE AND DISCLOSE, REGARDLESS OF THE WAY IN WHICH WE COLLECT IT (I.E. WHETHER THROUGH THE SITES, THE SERVICES OR OTHERWISE).

Our Canada/Australia Policy includes:

  1. Collection Of Personal Information
  2. How We Use Personal Information
  3. The Basis On Which We Process Your Personal Information
  4. Obtaining Consent
  5. Third-Parties
  6. Limitations
  7. Retention Of Personal Information
  8. Access And Rights To Your Personal Information
  9. Response Time
  10. Costs
  11. Identifying You In Connection With Requests
  12. Opt-Out And Unsubscribe
  13. Accuracy
  14. Safeguards
  15. Contact Us

  1. COLLECTION OF PERSONAL INFORMATION

    You can find specific details about the personal information that we collect about you in the sections titled What Information We Collect From You And For What Purposes of the general Privacy Policy

    Where we are the data controller with regards to the personal information that we process, you may exercise your rights as a data subject, including the right to object to the processing of your personal information when it is processed based on legitimate interests, as described in this International Policy. Where we are collecting your personal information on behalf of another entity (i.e., we are not the data controller), we will provide you with the identity of the data controller so that you may exercise your rights as a data subject directly with them.

  2. HOW WE USE PERSONAL INFORMATOIN

    As a general matter, we collect your personal information to perform our Services and administer our sites. You can find specific details about the purposes for which we collect personal information about you in the section titled What Information We Collect From You And For What Purposes

  3. THE BASIS ON WHICH WE PROCESS YOUR PERSONAL INFORMATION

    We will only collect and process your personal information as is reasonably necessary for, or directly related to, one or more of our functions or activities, including for administering our sites or providing our Services to you or our customers.

    Where required by law, we rely on the following legal grounds to process your personal information, namely:

    • Performance of a contract: We may need to collect and use your personal information to enter into a contract with you or to perform a contract or provide services that you have requested from us.

    • Consent: Where required by law, we will obtain your explicit consent for collecting and processing of your personal information.

    • Legitimate interests: We may use your personal information for our legitimate interests of direct marketing, detecting and preventing fraud as well, maintaining the security of Savers’ network and information systems.

    • Legal matters: We may process your personal information when its collection, use or disclosure is reasonably necessary for the establishment, exercise or defense of a legal or equitable claim.

  4. THIRD PARTIES

    We remain responsible for all personal information communicated to other entities for processing on our behalf. As such, we ensure that other entities that are engaged to provide products or services on our behalf and are provided with personal information are required to observe the intent of this Canada/Australia Policy by having comparable levels of security protection or, when required, by assuring us (through a confidentiality agreement) that they will not use or disclose the personal information for any purpose other than the purpose for which the personal information was communicated. You can find specific details about to whom Savers discloses your personal information in the section titled When And With Whom Do We Disclose Your Information

  5. LIMITATIONS

    We only collect the personal information necessary to fulfill the purposes identified to you prior to or at the time of collection, or any other reasonable and legitimate purposes or as required by law.

    We do not use or disclose your personal information, except for the purposes for which it was collected, or new purposes to which you have consented, or as required or otherwise permitted by applicable law.

    We do not, as a condition of providing the sites or performing the Services, or as an administrative or management requirement, require consent to the collection, use or disclosure of personal information beyond what is reasonably required for such purposes, or to comply with our obligations under applicable law or regulation.

  6. RETENTION OF PERSONAL INFORMATION

    We may keep a record of your personal information, including correspondence or comments, in a file specific to you. We will utilize, disclose, or retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and for legal or business requirements. We have established minimum and maximum retention periods and procedures for maintaining and destroying your personal information. When personal information is retained to make a decision about you, we will retain such information for the period required in order to comply with our internal record management policies.

  7. ACCESS AND RIGHTS TO YOUR PERSONAL INFORMATION

    There are a number of data privacy laws that provide specific data subject rights to residents of certain jurisdictions. This section of this Canada/Australia Policy describes the rights available to those individuals who are entitled to them. Not all individuals about whom we possess information will have access to these rights and we may not be able to provide these rights to everyone due to legal and jurisdictional limitations. We may not be able to comply with your request for a number of reasons, including:

    • you do not live in a jurisdiction that grants you the specific right that you have requested;

    • the information that you’ve requested is not subject to the regulation that grants you the right to make a request in relation to your personal information;

    • we are prevented by law, regulation or rule from complying with your request;

    • we are not able to comply with your request without incurring disproportionate burden or expense; or

    • if complying with your request conflicts with the integrity of our Services, to administer our business and related relationships or to establish, defend or administer legal claims.

    If any of the above reasons apply, we will let you know in our response to your request. Note that we may be required to gather additional information from you in order to process your request. We will only use this information in the context of evaluating and responding to your request. If you fail or refuse to provide the necessary information, we may not be able to process your request.

    Subject to the exceptions provided by applicable law or regulation, and depending on your country of residence, you may have the following rights regarding your personal information:

    • the right to know what personal information Savers maintains or processes about you;

    • the right to access personal information maintained about you;

    • the right to ensure that your personal information is accurate and complete;

    • the right to correct incomplete, inaccurate or out-of-date personal information;

    • the right to erasure, deletion or the right to be forgotten;

    • the right to restriction or suppression of processing of personal information;

    • the right to data portability with regards to your personal information;

    • the right to withdraw consent to the processing of your personal information if consent was previously provided;

    • the right to information about the entities with which we have shared your personal information;

    • the right to know how and from whom we received your personal information;

    • the right to opt-out of transfers of your personal information to a third party; and

    • the right to opt-out of any direct marketing communications received from Savers, to the extent that you receive any.

    You can request to exercise these rights by using the information provided under Contact Us. Please be as specific as possible in your request so that we can meet the applicable handling timelines.

    Finally, you have the right to raise a complaint with Savers or the appropriate data protection authority of your country of residence if you feel that Savers’ processing of your personal information violates your individual rights, is not in line with this Canada/Australia Policy or violates the privacy principals, laws or regulations of your country of residence.

    • You can contact Savers’ data protection officer by using the information provided under Contact Us. We will promptly investigate any complaint and will respond within the timeframes describe in this International Policy.

    • If you are a resident of Australia, you can contact your data protection authority through the information provided in this link. You can view the Australian Privacy Principles through this link.

    • If you are a resident of Canada, you can contact your data protection authority through the information provided in this link.

    An interactive map showing the various Data Protection Authorities around the world and how to contact them can be found here.

  8. RESPONSE TIME

    We will make every reasonable effort to respond to your written request not later than 30 days after receipt of such request. We will advise you in writing if we cannot meet your request within this time limit. When applicable, you have the right to make a complaint to the appropriate supervisory authority, as detailed in this International Policy, with respect to this time limit.

  9. COSTS

    We expect to be able to respond to your request without charge as a general matter. However, where allowed by law, we reserve the right to collect a reasonable charge when you request the transcription, reproduction or transmission of such information. We will notify you, following your request of the appropriate amount that will be charged. You will then have the opportunity to withdraw your request.

  10. IDENTIFYING YOU IN CONNECTION WITH REQUESTS

    We may require that you provide to us additional information to identify yourself before we provide information about the existence, use or disclosure of your personal information in our possession. Any such information that you provide to us shall be used only for this purpose.

  11. OPT-OUT AND UNSUBSCRIBE

    You may opt-out of receiving marketing and promotional messages from us, if those messages are powered by us, by following the instructions in those messages. If you decide to opt-out, you will still receive non-promotional communications that are necessary to maintain the existing business relationship between you and Savers, to the extent there is one.

    We use remarketing services to advertise on third party websites to you after you visited the sites. We and our service providers use cookies to inform, optimize and serve ads based on your past visits to our sites. We only engage in remarketing with your consent through the acceptance of a cookie banner when you access appropriate webpages. You can opt-out of this marketing by deleting all Savers related cookies and restrict further collection of cookies using the methods outlined in our Cookies Policy.

  12. ACCURACY

    We will use reasonable efforts to ensure that your personal information is kept as accurate, complete and up to date as possible. We do not routinely update your personal information in our possession, unless such a process is necessary. In order to help us maintain and ensure that your personal information is accurate and up to date, you must inform us, without delay, of any change in the data that you have provided to us.

    You can at any time, challenge the accuracy or completeness of the personal information we have about you, subject to the exceptions provided by applicable law. If you demonstrate that the personal information we have on you is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended data to third parties to whom we have communicated your personal information.

  13. SAFEGUIARDS

    We use security safeguards appropriate to the sensitivity of personal information to protect it from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. These safeguards include physical measures, such as restricted access to offices and equipment, organizational measures, such as security clearances and publishing this policy to appropriate personnel with instructions to act in accordance with its principles (for example, limiting access on a “need to know” basis), and technological measures, such as the use of passwords and/or encryption. Further public disclosure here of our security safeguards could aid those who might attempt to circumvent those security safeguards. If you have additional questions regarding security, please feel free to contact us directly using the information provided under Contact.

  14. CONTACT US

    Please contact Savers with any questions or to inquire about or submit a request relating to data rights, you can contact us by:

    Our privacy officer can be contacted through the below:

    Australia consumers may also contact our corporate office at:

    • Savers Australia Corporate Office: 330 Sydney Road, Brunswick, Victora, AU 3056
    • Telephone: +03 93812800

COOKIES POLICY

Like many online platforms, Savers and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable Savers to understand how users interact with the sites and Services. You can find more information on our use of cookies in the Cookies policy specific to the Savers site or subsite that you visit:

FUNDrive program site, visit https://fundrive.savers.com.

For all other pages and subsites on Savers.com, see Cookie Policy.

For all pages and subsites on the ValueVillage.ca website, see Cookie Policy.

For all pages and subsites on the ValueVillage.com website, see Cookie Policy.

For all pages and subsites on the 2ndAveStores.com website, see Cookie Policy.